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Responsibilities:
- Lead end-to-end delivery of contact center programs.
- Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
- Track milestones, dependencies, and deliverables to ensure on-time and within-scope execution.
Qualifications:
- Bachelor’s degree in Business, Operations, Project Management, or a related field.
- 5+ years of experience in program or project management within a contact center or customer operations environment.
- Strong understanding of contact center metrics, workflows, and technologies.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.