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Responsibilities:
- Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value.
- Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
- Identify operational bottlenecks and implement solutions that streamline handoffs.
Systems, Tooling & Data Integrity:
- Manage and optimize our CS tech stack while ensuring strong data hygiene and consistent system usage.
- Build and maintain dashboards, reports, and data models that support forecasting.
- Translate business needs into technical requirements and partner with Product and Engineering.
About You:
- 5+ years of experience in Customer Success Operations, Revenue Operations, GTM Operations, or related roles in a SaaS environment.
- Strong analytical and technical skills with hands-on experience building dashboards, data models, and automated workflows.
- Proven ability to refine workflows, diagnose operational inefficiencies, and deliver scalable solutions.
Spare
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.