CX Strategy Manager
Benefits
Unlimited PTO
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Overview:
- Use data and business planning to create actionable strategies.
- Lead annual and quarterly planning for CX.
- Work with various departments to improve systems and processes.
Responsibilities:
- Develop and execute CX strategies to improve customer outcomes.
- Analyze customer lifecycle performance and segmentation.
- Collaborate with teams to implement systems and process improvements.
Requirements:
- Experience in Customer Success, strategy, or revenue operations.
- Proficiency in business intelligence tools and SQL.
- Ability to present analysis and recommendations to senior leaders.
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