Owns Central Ops analytics that expose operational truth.
Build and maintain the Central Ops dashboards.
Produce segmented insights by market, service line, and defect type.
Muvr is a fast-growing, AI-powered logistics and marketplace platform. We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability.
Transforms customer feedback and behavioral data into actionable insights.
Analyzes quantitative and qualitative signals to identify themes and measure impact.
Communicates findings through clear and compelling narratives that inspire action.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager, and pioneering Extended Access Management. As one of the most loved brands in cybersecurity, they take a human-centric approach with over 180,000 businesses trusting them.
Conduct exploratory data analysis across conversational, operational, and performance datasets.
Translate ambiguous business questions into structured analytical problems.
Analyze how workflow, behavior, and product usage changes translate into business value.
Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They combine AI and human intelligence to help contact centers discover customer insights and behavioral best practices.
Partner with CX leadership to shape business plans and coverage models.
Lead annual planning for the Customer Experience organization.
Improve Customer Success efficiency and scaling operations.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. They value knowledge exchange, enabling team members to reach their full potential.
Build our post‑sales strategy, including defining core CX roles and responsibilities.
Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.
Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
Spare is revolutionizing shared transportation by partnering with transportation providers to enable worry-free, efficient, flexible, and automated on-demand solutions. Nothing is impossible at Spare: we think safe, affordable, scalable and eventually autonomous transportation is the right way forward.
Run a consistent QA cadence, executing regular sampling and scoring across CX interactions.
Own CX knowledge and documentation, maintaining a clear, trusted single source of truth.
Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They're dedicated to bringing comprehensive and real nutrition through gummies with 60 nutrient-dense and whole-food ingredients. The company values autonomy, growth, and community, fostering a culture of independent leaders who care deeply about each other.
Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization
Found builds tools that give self-employed people the security and peace of mind for navigating taxes, accounting, bookkeeping, and business banking. They're a business bank account that automates taxes and expense tracking. They are looking for passionate people to join them.
The Customer Experience (CX) Principal is a strategic role responsible for unifying the customer journey across ecosio.
This role acts as the central intelligence engine for the wider organization, bridging the gap between Sales, Marketing, and Operations.
The Customer Experience (CX) Principal moves beyond traditional enablement to own the data infrastructure of customer sentiment.
Ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI and e-invoicing. Ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).
Analyze operational data to identify trends, risks, and improvement opportunities
Build and maintain dashboards, reports, and alerts to support business decisions
Partner with operations, product, and engineering teams to solve data-driven problems
YUPRO Placement is the nation’s leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. They represent clients who support skills-first inclusive hiring practices and are an equal opportunity employer.
Partner with the Product & Cross Functional Leads to set and monitor objectives and core metrics.
Develop and maintain dashboards to help cross-functional teams and leadership monitor progress.
Partner with the Go To Market team to identify opportunities for and measure impact creation.
Roo empowers animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform and connects over 20,000 veterinary professionals with animal hospitals.
Design, build, and maintain executive-ready dashboards, reports, and data visualizations.
Execute complex data queries across multiple sources to combine enablement activity data with sales performance data.
Analyze enablement, content, and program data to identify trends, risks, and opportunities, translating findings into clear, actionable recommendations.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Own and manage critical business development operations that support our partner ecosystem and internal teams
Maintain and analyze weekly and monthly performance data, dashboards, and internal/external reporting
Serve as a primary operational contact for ~100 partners, triaging and responding to requests
NerdWallet Small Business is the go-to financial resource for small businesses, helping entrepreneurs achieve their financial goals and grow. Through proprietary technology and financial expertise, NerdWallet provides business owners tailored solutions based on their unique needs, helping them prosper, create jobs, and grow the economy.
Own the analytics frameworks for investigating performance and ensure tracking to Consumer Marketing OKRs.
Analyze user journeys and channel performance to identify opportunities and friction points across the marketing funnel.
Develop dashboards, measurement models, and experiment infrastructure for actionable insights throughout the consumer lifecycle.
Yelp’s mission is to connect people with great local businesses. As a trusted source of information on local business, millions of people turn to Yelp every day to make decisions about where to spend their money. They value diversity, playing well with others and authenticity.
Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.
Build and maintain strategic automations and standardized processes that support cross-functional teams.
Collaborate with cross-functional teams to drive initiatives that enhance revenue generation.
Provide strategic insights, actionable recommendations, and performance reporting to leadership.
ElevenLabs is a research and product company defining the frontier of audio AI, with millions of users leveraging our technology. They have raised a $180 million Series C round valuing the company at $3.3 billion which doubled to $6.6 billion as they surpassed $200 million ARR in under three years.
Responsible for developing, maintaining, and optimizing dashboards, datasets, and reporting tools.
Manage reporting infrastructure, support cross-functional teams, and ensure reliable and scalable access to insights.
Partner with stakeholders to define and deliver KPIs, metrics, and data visualizations.
Swish Analytics is a sports analytics, betting, and fantasy startup building the next generation of predictive sports data products. They're looking for team-oriented individuals with a passion for real-time data and business insight who thrive in fast-paced, creative environments.
Administer and optimize our core pipeline management.
Identify bottlenecks in the sales funnel to diagnose and fix operational friction points.
Help build dashboards that track KPIs and ensure leadership sees the "single source of truth."
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests. Founded by a former FBI agent and backed by leading investors, their platform supports over 15,000 government agencies and is trusted by industry leaders.
Drive revenue forecasting, reporting, and ensure data integrity.
Optimize processes and build scalable programs that directly impact growth and retention.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.