CX Manager

Day to day:

• Partner with cross-functional stakeholders to influence the product roadmap and company-wide strategy; synthesize customer trends, collect product feedback, and find points of friction
• Coach managers to ensure their teams meet goals and are successful in their day-to-day work and beyond
• Monitor and define KPIs, OKRs, and operational work that keeps the team moving; define strategy for the CX organization

To thrive in this role, you have:

• 7+ years experience managing a customer support team in a start-up or technical environment; direct responsibility for hiring, training, and performance management
• Demonstrated ability to lead independently and adapt your management style to organizational and platform changes
• Experience with common customer support and analytics platforms; possess interest and/or experience with AI in relation to customer support

Perks & Benefits:

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
• Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.
• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.