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• Implement CX strategies using AI technologies to achieve customer experience goals.
• Monitor KPIs and CX metrics to evaluate performance and impact.
• Manage team performance and development, fostering a culture of accountability and continuous learning.

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment in practicing medicine for providers. They are physician-led and empower partners to deliver high-quality healthcare.

• Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
• Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
• Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.

Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.

• Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities.
• Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets.
• Serve as the primary escalation point for complex customer issues, coordinating with Product, Engineering, and other teams to deliver resolutions.

Everway (formerly n2y/Texthelp) is a global company that provides Neurotechnology software, which helps transform the way people understand and are understood. They have over 500 team members spanning seven countries and pride themselves on their core values that are embedded within their culture.

• Build our post‑sales strategy, including defining core CX roles and responsibilities.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone.
• Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.

Glean is the Work AI platform that helps everyone work smarter with AI. They have over 1000 employees in more than 25 countries, and they're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

• Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
• Provide mentorship and coaching to team to drive results
• Design and launch programs to improve customer experience and operational efficiency

Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

• Run a consistent QA cadence, executing regular sampling and scoring across CX interactions.
• Own CX knowledge and documentation, maintaining a clear, trusted single source of truth.
• Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends.

Grüns believes that foundational nutrition should be simple and convenient for everyone. They're dedicated to bringing comprehensive and real nutrition through gummies with 60 nutrient-dense and whole-food ingredients. The company values autonomy, growth, and community, fostering a culture of independent leaders who care deeply about each other.

• Lead and support Customer Support Agents during live interactions.
• Coach agents on communication, judgment, and case handling.
• Monitor live ticket queues and ensure timely responses.

Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

• Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
• Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
• Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.

ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.

• Lead and grow a high-performing customer support team.
• Ensure targets for service levels and customer satisfaction are met.
• Foster a high-trust culture with clear ownership and accountability.

Jobgether is a platform that connects job seekers with companies. This particular position is posted on behalf of a partner company, and it emphasizes a focus on enhancing customer experience and operational excellence through leadership and team development.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

• Drives customer excellence through team leadership and data-backed coaching.
• Acts as a subject matter expert, supporting and coaching the team.
• Ensures all customer support activities comply with regulations and standards.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.

• Define and own Cresta’s Customer Strategy vision and engagement model.
• Build, lead, and scale a team of Customer Strategy Directors.
• Ensure customer strategies are grounded in measurable outcomes.

Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.

• Own a robust help center that fuels an excellent agentic support experience.
• Act as a voice of the customer by amplifying customer insights and sharing feedback with the Product team.
• Empower customers through educational experiences by building in-app tutorials and writing help center documents.

Turnstile is a day one revenue platform that streamlines quoting, billing, subscription management, and financial reporting for modern B2B SaaS companies. They are a small, senior, and proven team backed by top investors, including First Round Capital, and have recently raised their Series A.

• The Customer Experience (CX) Principal is a strategic role responsible for unifying the customer journey across ecosio.
• This role acts as the central intelligence engine for the wider organization, bridging the gap between Sales, Marketing, and Operations.
• The Customer Experience (CX) Principal moves beyond traditional enablement to own the data infrastructure of customer sentiment.

Ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI and e-invoicing. Ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

• Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
• Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
• Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.

Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.

• Partner with CX leadership to shape business plans and coverage models.
• Lead annual planning for the Customer Experience organization.
• Improve Customer Success efficiency and scaling operations.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. They value knowledge exchange, enabling team members to reach their full potential.

• Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
• Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
• Make recommendations for members with your deep knowledge about Forma’s product.

Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.

• Lead, coach, and inspire a team of technical support professionals.
• Make it easy to get help, solve issues quickly, and prevent future problems.
• Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.

Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.

• Transforms customer feedback and behavioral data into actionable insights.
• Analyzes quantitative and qualitative signals to identify themes and measure impact.
• Communicates findings through clear and compelling narratives that inspire action.

They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager, and pioneering Extended Access Management. As one of the most loved brands in cybersecurity, they take a human-centric approach with over 180,000 businesses trusting them.

• Develop and execute the Digital Customer Success strategy.
• Recruit, manage, and develop a high-performing Digital Customer Support team.
• Analyze customer data to identify churn drivers and implement strategies to improve retention and growth.

symplr is revolutionizing healthcare operations with a first-of-its-kind platform. They drive effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. symplr is a remote-first company with employees working across the United States, India, and the Netherlands.