VP of Customer Strategy
Remote regions
USBenefits
Unlimited PTO
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Leadership
Executive & Strategic Leadership:
- Define and own Cresta’s Customer Strategy vision and engagement model for enterprise and strategic accounts
- Serve as an executive sponsor and trusted advisor to C-suite stakeholders
- Partner with Cresta executive leadership to align customer strategy
Team Leadership & Management:
- Build, lead, and scale a team of Customer Strategy Directors
- Coach and mentor leaders on strategic account planning
- Establish best practices and operating rhythms
Value Realization & Business Impact:
- Establish standards for business case development, ROI modeling
- Ensure customer strategies are grounded in measurable outcomes
- Define KPIs tied to financial, operational, and performance metrics
Cresta
Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.