Cresta

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers. In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex AI transformation programs across global organizations. You will manage a team, ensuring flawless execution and measurable business impact.

You’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools.

We’re looking for a Product Manager who will be part of an innovative team and company, building out next-generation contact center AI products. This role will involve close collaboration with design, engineering, and ML teams to deliver enterprise-grade AI solutions. The ideal candidate has experience working on enterprise SaaS products and enjoys engaging directly with customers to shape product direction.

We are looking for a highly motivated Application Support Engineer to support our Customer Success team. Solve complex technical challenges, aid customers, and serve as a vital link between customers and product development.

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance.