Cresta

We’re seeking a Technical Program Manager with a strong background in enterprise application integration to drive the development and maintenance of our integrations with CCaaS platforms across messaging/chat, voice and email channels. As an Integration Technical Program Manager, you will oversee the execution and delivery of third-party integrations used across Cresta’s core AI products.

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience, partnering with Sales Directors to guide prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance.

The Solution Architecture role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. Responsibilities include leveraging domain expertise in Customer Experience (CX) and related ecosystems, serving as the authoritative source on Cresta's platform integrations, and owning the Technical Architecture blueprint from pre-sales to post-sales.

As a Customer Engineer, you’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools.