Cresta

15 open remote positions

Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They combine AI and human intelligence to help contact centers discover customer insights and behavioral best practices; their customers include brands like Intuit, Cox Communications, Hilton, and Carmax.

Salary Distribution 6 of 15 jobs

PTO Distribution 13 of 15 jobs

Unlimited PTO 10 jobs (67%)
3w
Min
3w
25th
3w
Median
3w
75th
3w
Max

Benefits Overview 14 of 15 jobs

Dental (14) Medical (14) Vision (14) PTO (11) Parental leave (11) Commuter benefits (5) Wellness stipend (5) Retirement (4) Retirement plan (4) Parental Leave (3) Wellness allowance (3) Commuter (2) Equity (2) Lunch reimbursement (2) Office stipend (2) Retirement Savings (2) WFH stipend (2) Wellness Stipend (2) Communication stipend (1) Commuter Benefits (1)

Open Positions

Sr. Director, Product Marketing - Cresta Agents

$220,000–$260,000/yr
US Unlimited PTO

  • Own the development and continuous refinement of segmentation, positioning, and messaging.
  • Partner closely across Product, Sales, Customer Success, and Marketing to define and execute go-to-market strategies.
  • Conduct ongoing market research and competitive analysis to identify emerging opportunities and anticipate potential threats.

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Senior Software Engineer, Backend (AI Agent Runtime)

Canada 3w PTO

  • Own model serving: Design, build, and maintain low-latency, highly-available serving stacks for in-house ML model serving and integrating with LLM serving partners.
  • Automate training pipelines: Orchestrate data prep, training, evaluation, and registry workflows on Kubernetes with solid MLOps practices.
  • Optimize at scale: Profile and tune throughput, memory, and cost; introduce caching, sharding, batching, and GPU/CPU autoscaling where it pays off.

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Accountant

US Unlimited PTO

  • Execute period-end close activities, including the preparation of journal entries, reconciliations and other relevant working papers
  • Manage vendor bills to ensure they are accounted, reviewed and paid for in accordance with relevant policies
  • Manage Accounts Receivable and collections effort, partnering with our Sales team

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Staff Software Engineer, Backend (AI Agent Integrations)

Canada 3w PTO

  • Lead the architecture and evolution of Cresta’s AI Agent integration framework across CCaaS platforms.
  • Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation.
  • Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience.

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Senior Software Engineer, Backend (AI Agent)

$205,000–$270,000/yr
US Unlimited PTO

  • Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
  • Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
  • Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.

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New Staff Machine Learning Engineer

$230,000–$300,000/yr
US Unlimited PTO

  • Define and lead the technical vision for Cresta’s next-generation Agentic AI systems.
  • Architect scalable, production-grade LLM systems that integrate reasoning, retrieval, planning, tool use, and real-time decision-making into cohesive, intelligent workflows.
  • Own evaluation strategy for complex, non-deterministic AI systems, including offline benchmarking, online experimentation, LLM-as-a-judge methodologies, and systematic failure analysis.

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Senior Product Marketing Manager, Vertical Solutions

$150,000–$200,000/yr
US Unlimited PTO

  • Own the development and refinement of Cresta’s positioning and messaging for the Insurance and Travel & Hospitality verticals.
  • Develop and maintain deep industry and buyer personas, advancing internal understanding of industry-specific pain points.
  • Partner closely across product, sales, solutions, and marketing to build and execute industry-specific go-to-market strategies.

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Senior Frontend Software Engineer (Screen Recording) - Platform

US Canada 3w PTO

  • Play a substantial role in the platform frontend engineering team.
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
  • Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.

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