Staff Software Engineer, Backend (AI Agent Integrations)
Remote regions
CanadaBenefits
3w PTO
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About the Role:
- Integrate deeply with leading CCaaS platforms
- Maintain full conversation state and context
- Seamlessly hand off conversations to human agents
Why This Role Is Unique:
- Work on infrastructure that enables AI Agents to participate in live conversations at scale.
- Design robust integrations with major CCaaS platforms and customer systems.
- Build the systems that make AI-to-human handoff seamless, contextual, and reliable.
Responsibilities:
- Drive system design for high availability, low latency, and fault tolerance in real-time environments.
- Set standards for observability, monitoring, incident response, and operational excellence.
- Influence technical roadmap and prioritization in collaboration with engineering leadership.
Cresta
Cresta aims to transform customer conversations into a competitive edge. They achieve this by leveraging AI and human intelligence to enhance contact centers, automate processes, and empower team members.