Senior Software Engineer, Backend (AI Agent)
Benefits
Unlimited PTO
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About the Role:
- Ensure that our AI Agents are backed by the most reliable and scalable server solutions.
- Design and maintain the server architecture that handles real-world, high-volume interactions.
- Optimize data management, rather than pure research.
Responsibilities:
- Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
- Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
- Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.
Qualifications We Value:
- Bachelor’s degree in Computer Science or a related field.
- Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
Cresta
Cresta aims to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. They are combining AI and human intelligence to help contact centers discover customer insights and empower every team member to work smarter and faster.