Join the team as a Phone Number Operations Specialist I. This role involves working directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, provide exceptional leadership and prioritize superior customer service. Manage teams, develop strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborate across departments to optimize performance and revenue.

Coordinate the supply-chain logistics for a company that generates millions in revenue. You will work on unique orders every day that will pose logistical challenges, requiring you to think on your feet and make decisions. This role offers opportunities to reduce costs, increase profit margins and impact turnaround time.

Support the daily workflows across Famous and Amplify by handling inbound requests, coordinating with internal teams, and ensuring campaigns move forward smoothly—right from early interest to final delivery.

The Senior Vice President – Shared Delivery is responsible for the strategy, execution and ongoing management of our large Global Shared Delivery Organization, spanning across multiple locations/countries. You will lead a highly efficient organization with cost effective scale and flexibility, governance and delivery excellence, ensuring performance outcomes, employee engagement and client satisfaction.

As the CX Vendor Operations Program Specialist, you will be responsible for oversight of BPO operational processes, strategic workforce planning projects, and initiatives to improve agent support quality. You will develop and implement playbooks/SOPs to improve and standardize BPO operations, own playbook/SOP roll-out and change management with BPO stakeholders, and implement governance mechanisms to ensure BPO adherence to Coinbase procedures.