Senior Full Stack Engineer - Conversation Intelligence
Benefits
Unlimited PTO
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About the Role:
- They utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence.
- They streamline the process of agent performance review and coaching.
- They build systems that deeply analyze agent behaviors, delivering structured insights into their performance.
Responsibilities:
- Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform.
- Build intuitive UI components and visual editors for configuring conversation logic and workflows.
- Architect and implement backend services and APIs to power a dynamic no-code interface.
Qualifications:
- Proven experience as a Senior Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platforms.
- Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs.
- Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture.
Cresta
Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more.