New Staff Machine Learning Engineer

Cresta

Remote regions

US

Salary range

$230,000–$300,000/yr

Benefits

Unlimited PTO

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About the Role:

  • Machine Learning Engineers at Cresta work across several high-impact AI initiatives.
  • Final team placement is determined based on experience, strengths, and business needs.
  • Current focus areas include Agentic Assist and enterprise AI Agents.

Responsibilities:

  • Define and lead the technical vision for Cresta’s next-generation Agentic AI systems.
  • Architect scalable, production-grade LLM systems that integrate reasoning, retrieval, planning, tool use, and real-time decision-making into cohesive, intelligent workflows.
  • Establish best practices for building robust, reliable, and cost-efficient LLM-powered systems in high-scale production environments.

Qualifications We Value:

  • Bachelor’s degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. strongly preferred.
  • 7+ years of experience building and deploying machine learning systems in production, including deep hands-on experience with LLMs at scale.
  • Demonstrated leadership in architecting complex AI systems, particularly agentic or multi-step LLM workflows.

Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Their platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

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