3 open remote positions
Simpplr offers a strategic leadership opportunity within a dynamic SaaS environment, focused on guiding a high-performing SMB Customer Success team.
This role involves leading a team of SMB Customer Success Managers and managing a portfolio of higher-ARR customers. The position requires balancing operational excellence, people leadership, and customer advocacy. The role requires working closely with cross-functional teams and US-based leadership.
You will play a crucial role in driving Simpplr’s growth strategy by increasing partner-sourced and partner-influenced revenue. You will be responsible for pursuing, onboarding, and growing key ISVs who serve the HR and employee experience categories. The ultimate objective is to help Simpplr accelerate revenue growth by maximizing Simpplr’s value to the partner and to our joint customers.
As a Lead Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You will proactively work with customers to ensure their experience with our technology and services is always a 10+.