The Customer Care Program Manager will drive strategic growth and operational excellence across all product categories on the Care Team. This role involves working closely with care teams to understand challenges and develop scalable solutions. Immersion in live operations is critical for identifying root problems and influencing product and process development.

The Operations Support Coordinator will be responsible for providing administrative support to the operations management team in order to ensure that all processes are carried out efficiently and effectively. The Operations Administrator will track and manage all records, ensure company policies and procedures are followed, and provide superior customer service.