Job Description
Overview:
- Play a pivotal role in ensuring our customers' success and satisfaction.
- Develop and maintain strong relationships with SMB and Commercial clients.
- Provide strategic guidance to help clients achieve their goals.
Key Responsibilities:
- Build and maintain strong relationships with key clients.
- Proactively engage with clients to understand their business objectives.
- Act as the primary point of contact for escalations and issue resolution.
Qualifications:
- Proven experience (5+ years) in a customer success or account management role.
- Demonstrated track record of managing complex client relationships.
- Excellent communication and presentation skills.
About Simpplr
Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.