Forma

2 open remote positions

Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.

PTO Distribution 1 of 2 jobs

Unlimited PTO 1 jobs (50%)

Parental Leave Distribution

Maternity Leave 2 jobs

12w

Benefits Overview 2 of 2 jobs

Parental Leave (2) Wellness program (2) 401(k) (1) Dental (1) Flexible PTO (1) Medical (1) PTO (1) Remote (1) Vision (1)

Customer Support Specialist

7 days ago

Global Unlimited PTO 12w maternity

Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.

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Customer Success Associate

25 days ago

12w maternity

Provide ongoing support to a portfolio of standard customers, serving as a consistent point of contact to help customers adopt core product features and achieve early success.
Execute proactive, scalable customer engagement programs, including scheduled check-ins, adoption reminders, webinars, group trainings, and mass email campaigns in partnership with the Customer Education team.
Monitor customer health indicators, usage trends, and engagement signals to identify customers who may need additional outreach or support.