Help scale quality, clarity, and consistency across our Customer Experience team.
This role helps drive operational efficiency by improving response quality and reducing avoidable escalations.
Responsible for building and maintaining the operational foundation that allows our CX team to move fast without sacrificing accuracy or trust.

Responsibilities:

Run a consistent QA cadence, executing regular sampling and scoring across CX interactions.
Own CX knowledge and documentation, maintaining a clear, trusted single source of truth.
Support onboarding and ongoing training refreshers tied directly to quality gaps and escalation trends.

Compensation & Perks:

Highly competitive compensation and opportunity for impact and career growth.
Super strong benefits coverage -- for you and your family, generous PTO.
A few more perks centered around health and well-being.

Grüns

Grüns believes that foundational nutrition should be simple and convenient for everyone. They're dedicated to bringing comprehensive and real nutrition through gummies with 60 nutrient-dense and whole-food ingredients. The company values autonomy, growth, and community, fostering a culture of independent leaders who care deeply about each other.

Apply for This Position