Remote Operations management Jobs • CX

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers. In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex AI transformation programs across global organizations. You will manage a team, ensuring flawless execution and measurable business impact.

The Senior Manager, Technical Operations will define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization (Support and Success). This role drives operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines that enable efficient, insight-driven operations aligned with company objectives.