Architect the deflection layer and build AI-powered systems (chatbots, email automation, voice) to resolve fan issues without human intervention.
Translate CX signal into ranked product work and partner with the Vice President of Product to get it prioritized and shipped.
Build the metric tree, dashboards, and alerting that make the post-purchase funnel observable in real time.
Gametime unites the world through shared experiences by making it easy for people to discover and access live events. They support more than 60,000 events across the US and Canada and are committed to fostering diversity and inclusion.
Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.