Own final approval for all web launches, ensuring quality standards are met.
Oversee multiple web projects, maintaining timelines and capacity plans.
Serve as the primary contact for web project delivery, translating client needs into actionable tasks.
LinkGraph is an SEO software company and full-service digital agency focused on helping websites improve their performance on Google. They are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, fostering a collaborative and inclusive culture.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Set program quality goals, roadmap, and operating rhythms.
Manage a team of Analysts and Coordinators; hire, coach, and run performance cycles.
Co-own client governance with Ops; align on scope, priorities, and changes.
Welo Data provides high-quality, ethically sourced, relevant, diverse, and scalable datasets to technology companies to supercharge their AI models. As a Welocalize brand, they bring together a global community of over 500,000 AI training and domain experts.
Drive operational execution, program management, and internal enablement.
Own preparation, coordination, and tracking for critical initiatives.
Maintain operational data accuracy and internal reporting inputs.
Polly is an engagement app that captures communications and feedback within Slack, Microsoft Teams, and Zoom, helping teams make data-driven decisions instantly.