Source Job

US

  • Run weekly cadence: KPI scorecard, accountability meeting, action tracking
  • Improve intake/scheduling workflows; create/enforce SOPs + QA
  • Track demand vs capacity and drive utilization

KPI SOP QA Metrics

20 jobs similar to Lead Business Manager

Jobs ranked by similarity.

Philippines Latin America

  • Oversee and manage a remote team of VAs across leasing, accounting, customer support, and maintenance coordination.
  • Design, implement, and maintain KPIs, scorecards, and performance dashboards to improve operations.
  • Act as a trusted operational partner to U.S. leadership, translating goals into workflows and measurable outcomes.

OurAssistants partners with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. They specialize in operational excellence, process design, and performance-driven workforce management.

US Asia Europe

  • Manage and oversee a Client service Team.
  • Coach staff, build client relationships, and ensure projects complete on time and within budget.
  • Assist with updating processes and internal systems to ensure team efficiency and collaboration.

M3 is a Japanese global leader in providing technological and research solutions to the healthcare industry. They operate in the US, Asia, and Europe with over 5.8 million physician members globally and are publicly traded on the Tokyo Stock Exchange.

US Asia Europe

  • Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
  • Ensure team members are working efficiently and in a collaborative manner, supervising the accurate execution of end-to-end project-related tasks.
  • Create and execute improvement plans for underperforming team members.

M3 is a Japanese global leader providing technological and research solutions to the healthcare industry. They operate in the US, Asia, and Europe with over 5.8 million physician members globally and was ranked in Forbes’ Global 2000 list in 2020.

$80,000–$90,000/yr
US

  • Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
  • Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
  • Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.

SimpliFed is a digital solution in maternal and child healthcare, enabling continuous, expert care throughout the perinatal period. They have raised over $6M+ in venture capital from world class investors to execute on democratizing access to maternal child healthcare in the perinatal period as related to infant nutrition.

US Unlimited PTO

  • Lead select studies end-to-end, from scoping and survey design to analysis and storytelling, ensuring findings are rigorous, relevant, and actionable.
  • Manage and develop a small team of researchers, fostering strong performance, professional growth, and a culture of continuous improvement.
  • Oversee the student insights and employer benchmarking workstreams, ensuring all timelines, deliverables, and quality standards are consistently met.

Veris Insights is a recruiting intelligence and analytics firm dedicated to helping University Recruiting and Talent Acquisition leaders attract, engage, and recruit top talent. We advise and support 250+ Fortune 1000 companies on their hardest recruiting issues – diversity and inclusion, recruiting events, candidate preferences, competitor practices…etc.

Latin America

  • Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
  • Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
  • Handle escalations and customer happiness: resolve higher-stakes issues and protect trust

They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.

LATAM South Africa

  • Track action items, maintain documentation, coordinate across teams, and ensure deadlines are met.
  • Be proactive, structured, and comfortable operating independently in a fast-moving, cross-functional environment.
  • Support the Head of Operations and CEO as a project coordination and operations partner.

They are a globally distributed, remote-first company with over 70 team members worldwide and more than 15 years of experience operating remotely. The business supports luxury and high-end brands through technology-enabled manufacturing and e-commerce solutions.

US Unlimited PTO 13w maternity

  • Lead, coach, and develop a team of Ops Associates.
  • Oversee the design and implementation of payor builds or process improvements.
  • Work closely with the Managers to identify process breakdowns and implement solutions.

Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients, and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.

$1,500–$2,000/mo
Philippines

  • Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
  • Schedule and Assign the workload across our Team so they work efficiently.
  • Appropriately triage all service delivery board tickets according to CTS workflows and standards.

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.

Global

  • Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
  • Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
  • Communicate program status, risks, and outcomes through regular reporting and executive updates.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.

$170,000–$250,000/yr
US

  • Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
  • Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
  • Support team members in envisioning, developing, and delivering transformative opportunities with clients.

Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.

North America

  • Assist in managing internal business projects across various teams.
  • Follow project plans and schedules, monitoring tasks from inception to delivery.
  • Communicate with stakeholders to align project goals and needs.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly. Their system identifies the top-fitting candidates and shares this shortlist with the hiring company.

US

  • Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
  • Build and maintain strong relationships with agency partners, serving as their main point of contact.
  • Analyze data and develop reports to track progress and identify areas for improvement.

A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.

US Unlimited PTO 16w maternity

  • Lead and manage a team of Product Managers and Business Systems Analysts.
  • Define and own the Business Systems roadmap, focusing on Salesforce and GTM ecosystem.
  • Partner with stakeholders to translate business needs into actionable product requirements.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. They empower companies to practice better security and prove it with ease, fostering a kind and talented team environment.

$110,000–$150,000/yr
US Unlimited PTO

  • Leading, coaching, and developing a team of SMB Account Executives in a high-velocity sales environment
  • Driving consistent performance against weekly, monthly, and quarterly revenue target
  • Building and sustaining a high-performance, high-accountability team culture

ChowNow is a leading player in off-premise restaurant technology. They support over 20,000 restaurants across North America, helping process $1B+ in gross food sales. They are now beginning an exciting new era under their CEO, Kanika Soni.

US 4w PTO

  • Lead and synchronize B2B-specific GTM workstreams for all hardware and software launches.
  • Lead end-to-end execution for high-priority B2B customer initiatives.
  • Serve as the program lead for the B2B customer experience across Oura’s commercial systems.

Oura is dedicated to empowering individuals to realize their inner potential. They provide award-winning products such as the Oura Ring and connected app, which help users understand and improve their health. They are focused on helping people live healthier and happier lives, ensuring that their team members have what they need to do their best work.

$70,000–$90,000/yr
US

  • Oversee and manage a team of outreach and intake associates including training, onboarding and people management.
  • Ensure compliance with client and CMS standards across all workflows, ensuring quality of each caller interaction in alignment with Isaac Health’s standards.
  • Manage service level agreements (SLAs) and performance metrics including managing individual campaign staffing and reporting on KPIs.

Isaac Health aims to improve brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide services to more patients and families across the US.

US

  • Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
  • Assess end-to-end processes to identify inefficiencies, bottlenecks, and root causes
  • Drive adoption of new processes, tools, and ways of working through thoughtful change management

Redwood Software provides automation fabric solutions for mission-critical business processes. They empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

$69,246–$69,246/yr
Europe 5w PTO

  • Deliver project KPI’s and key objectives.
  • Act as the primary interface with the client and develop effective working relationships.
  • Lead, develop, and coach teams, overseeing personnel within their assigned region/s.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With teams globally, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions.

North America

  • Lead Product Implementations for multiple projects focused on enterprise clients.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.