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Responsibilities:

  • Provide guidance and mentoring to operations team members.
  • Manage project escalations to ensure timely and on-budget completion.
  • Partner with internal stakeholders to address issues and improve project performance.

Processes:

  • Adapt, develop, and initiate processes, procedures, and system enhancements.
  • Monitor team's data collection productivity and quality.
  • Oversee team's billing process to ensure expected profitability.

Client Service:

  • Support the development and implementation of best practices and policies.
  • Execute client service improvement plans on allocated accounts.
  • Ensure collaboration with sales and other team members.

M3

M3 is a Japanese global leader in providing technological and research solutions to the healthcare industry. They operate in the US, Asia, and Europe with over 5.8 million physician members globally and are publicly traded on the Tokyo Stock Exchange.

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