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Leadership and Oversight:
- Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
- Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
- Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Strategic Account Leadership:
- Collaborate to provide leadership and strategic guidance in executing roadmaps for strategic accounts.
- Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams.
- Serve as a support system for the Client Delivery Segment lead, ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs).
Revenue Growth and Financial Accountability:
- Partner with Sales to drive value through solution delivery and identify land and expand opportunities.
- Support the achievement of financial commitments, including billed revenue, project/portfolio gross margin, and customer satisfaction ratings.
- Work with Segment Consulting Leaders to establish controls and meet profit and loss accountability.
Hitachi Solutions
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.