The Assistant Manager will oversee the Customer Experience team, support the development of supervisors, and maintain high service standards. This role involves managing daily operations, workforce planning, meeting KPIs like SLAs and CSAT, and ensuring adequate staffing, especially during seasonal demands. The manager will contribute to strategy meetings and implement training to empower the team to deliver on the brand promise.

Oversee the implementations team and ensure alignment with departmental and corporate goals. Leading by example, provide exceptional leadership and prioritize superior customer service. Manage teams, develop strategies to drive onboarding and implementing customers, customer satisfaction, retention, service adoption, and collaborate across departments to optimize performance and revenue.

Responsible for overseeing the delivery of high-quality, legally compliant care and support services within a designated geographical area, in line with the business objectives of CCH Group. Provide strong leadership and support to Branch Managers across your region, reporting directly to the Operations Director. Key responsibilities include ensuring branches meet budgeted targets for growth, manage agency spend effectively, and maintain full compliance.

This role involves leading and overseeing the strategy, daily operations (staffing, production, scheduling, budgets) and general excellence of Simply Recipes and The Spruce Eats. Reporting to the SVP & Associate Group GM, this position works collaboratively with editorial, marketing, and product to develop short- and long-term growth strategies. Effectively communicates and translates strategy to both upper management and the editorial team.

We're hiring an experienced people leader to co-manage our Virtual Front Desk team, supporting 60+ MedSpa clients across the U.S. You'll oversee 5–13 representatives, responsible for team performance, key KPIs (CSAT, churn, SLA, conversion), and client relationships. You’ll help onboard and coach team members, manage day-to-day operations, and contribute to scaling the service.