Oversee and optimize daily operations to ensure efficiency, productivity, and cost control. Manage teams and external stakeholders, improve processes, and ensure that business objectives are met within set timelines and budgets. Manage a fully remote team across multiple time zones, as well as collaborating with stakeholders in a multi-national environment.

This role involves operational oversight, standardization, and process development within the Professional Services team, focusing on metrics, financial management, AI initiatives, quality assurance, and customer engagement to drive scalability and service excellence.

The Client Success Sr. Onboarding Program Manager is a leadership role with client-facing responsibilities integral in developing and scaling our client onboarding program, establishing and maintaining relationships with clients through the onboarding phase and the transition to nurture. You will be responsible for overseeing the entire client onboarding process.

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets. The PS Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members. This position will primarily work remotely and could include travel up to 25% of the time.