Play a critical role in shaping the first impression for agency clients, leading a team of Agency Contract Specialists, driving operational excellence, resolving escalations, and ensuring clients receive white-glove service, partnering cross-functionally to enhance customer satisfaction and internal efficiency.
This role will lead the Product Voice of Market and Roadmap Planning Operational Procedures, including customer discovery and experimentation, and roadmap planning from ideation up to engineering execution. You will enhance operational processes, drive change, and collaborate with cross-functional teams to ensure successful product and process outcomes Champion data literacy & data-driven decision-making within the Product organization.
Develop and implement rider safety programs using safety incident insights to protect riders and communities, while working cross-functionally to reduce risk and improve safety outcomes globally.
As the Manager of Automation & Process, you’ll lead Thumbtack’s most important service transformation efforts, focused on automation and process improvement. This role requires strong leadership and execution—your work will help redefine how we scale exceptional service across Thumbtack.
The Vertical Operations Intern will support the Operations team in tackling critical operational challenges/projects. This role involves ideating, piloting, testing, and rolling out new processes to improve customer service. The intern will also help make recommendations to improve customer support, identify opportunities for improvement, and drive operational excellence across teams.
Manage a team of spirited Member Services Representatives, working alongside the Managers and Directors of Maven Operations Team. Play a pivotal role in building team culture and processes to ensure delivery of high quality, emphatic care to members along their family planning journeys. Problem-solve with team members and motivate others. Flexibility to work a variety of shifts during business hours, primarily Monday through Saturday, within Eastern U.S. time.
You will play a critical role in the long term success of client relationships by bridging the gap between Client Success and Member Care. You will partner with Client Success and Member Care leaders to resolve issues and proactively get ahead of issues before they occur. You will lead through influence and drive measurable results.