This role as EMEA Manager for our Customer Experience (CX) team will ensure that we are providing best-in-class support for MoonPay customers. You’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.
As Manager, EWX Operations, you’ll lead the team that powers the operational backbone of EWX—owning the processes, playbooks, and scaffolding that make our programs run at scale. You’ll oversee our coordinator/specialist team, partner on cross-functional program launches, and own the systems that help us go to market effectively—from change management and comms to measurement and reporting. You’ll also play a key role in how we tell our story.
Partner directly with our VP of Operations and help scale the systems, processes, and analytics that power our care delivery engine. You will be at the center of operations, collaborating across clinical, support, product, and engineering teams to drive efficiency, improve quality, and build infrastructure that supports exceptional patient care. You will have real ownership from day one, the autonomy to make things happen, and a clear path to grow into leadership.
This role will own operational excellence for Grow’s internal-facing functions: Clinical, Success, Credentialing, Onboarding, and Community. You’ll lead cross-functional initiatives, own complex HubSpot workflows and partner closely with internal operations leadership to drive performance and process improvement. You'll manage a team of people and processes while setting a high bar for what “great” looks like.
This role is responsible for leading the Account Management team, driving operational efficiencies, and playing a key role in the development and enhancement of our MGA2 system. The ideal candidate will bring robust workers' compensation insurance experience and a proven track record of process improvement and team leadership.
In this critical position, you will be the subject matter expert for our Purchase Order (PO) approval process, ensuring every order aligns with our financial goals and business objectives. You will leverage your analytical skills to identify opportunities, mitigate risks, and drive continuous improvement across our procurement operations.
This role involves driving process improvements, contributing to business reporting and insights, and optimizing workflows across clinical and administrative functions. Collaboration with cross-functional teams is essential to ensure efficient, data-informed, and patient-centered operations. The ideal candidate will analyze workflows, develop dashboards, and maintain documentation to support operational effectiveness.