Remote Operations management Jobs • Process Improvement

Lead a diverse group of individuals that are at the top of their field, a high-performing team that works hard, plays hard and is there for each other. Make decisions to make them the best that they can be and to encourage their growth to even greater heights. The manager will work on maintaining high levels of service and building relationships with customers.

Act as the connective tissue across our programs and business development, and internal leadership. This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate is a digital-first operator who thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support.

This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support. Highly organised and detail-oriented, they excel at managing multiple priorities.

We are seeking a visionary and results-driven Operational Efficiency Manager to lead enterprise-wide and department specific initiatives focused on driving greatly improved operational efficiency and overall improved operational performance. Reporting directly to the Chief Operating Officer, this role will lead a highly visible enterprise effort to work cross-functionally to identify inefficiencies, implement innovative solutions, and foster a culture of continuous improvement.

This position provides leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department. You will manage a team of revenue cycle representative staff and be accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators. In addition, you will be responsible for following all revenue cycle management systems, processes, and policies, ensuring the effectiveness and efficiency of revenue cycle operations.