The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

Seeking a strategic, systems-oriented Director of Revenue Operations to lead the re-architecture of our go-to-market (GTM) systems and processes. Reporting directly to the VP of Revenue Operations, this role will manage a team of Sales, Customer Success, and Marketing Operations specialists. You will be a critical driver of operational scale.

Seeking a Senior Manager of Business Process Improvement & Operations to own and optimize our service delivery operations and vendor partnerships. This role is critical in driving efficiency, accountability, and performance of our back-office operations in India and across global third-party vendors while partnering cross-functionally to improve end-to-end service delivery. You’ll be an operational leader who can both envision and execute sustainable process improvements.

The newly formed Rider Assistant Supply team is dedicated to establishing a strong network by efficiently onboarding, supporting, and ensuring the compliance of Rider Assistants. This role will be crucial in building these essential processes for scale as we work to make Rider Assistant trips available nationally this upcoming back-to-school season. The role will develop and execute strategies to efficiently build Rider Assistant supply and meet client demand.

The Client Operations Manager increases client satisfaction and service by reviewing service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, they will focus on helping their team and leaders deliver business-changing insights and build and maintain progressive talent acquisition solutions.