Lead elevated client experiences teams, design scalable solutions, and manage multiple teams to onboard new clients and support high net worth clients, partnering across departments to enable exceptional experiences and champion the client's voice.

The Manager, Field Reimbursement Services leads a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The role involves hiring, developing, coaching, evaluating, culture-building and leading the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer.

We're seeking a Team Leader to uphold and enhance the standards of our Loss Prevention Team and oversee quality assurance processes. In this crucial role, You'll implement performance metrics and ensure accuracy and efficiency in theft detection while driving continuous improvement.

Enhance the customer experience delivered by our partners today including supporting our operational COps by improving the processes & tools they work with on a daily basis. Use all data available to be close to the customer experience by completing regular reviews of journeys and customer feedback to create a clear and prioritised improvement list. You will also have a small team where you will be expected to help support, coach and develop them.

An exciting opportunity to contribute to the design, implementation, and management of the Project Management department, ensuring high quality and KPI achievement. The role involves developing efficient processes within the Implementation team, implementing new implementation initiatives, and ensuring a delightful client experience.

The Senior Manager of Operations, Customer Service will lead customer service operations across all contact centers. They will be responsible for overall service delivery and performance, develop operational requirements, execute process improvements, and manage technology initiatives to deliver a world class customer service experience.

In this role, you'll build the Research Operations function from the ground up, setting its vision, defining best practices, and driving operational excellence, while ensuring research quality and consistency and partnering with other teams to improve processes and data integrity.

As a Provider Operations Associate, you’ll partner with the Provider Operations team to ensure a smooth time tracking process for our providers and internal teams, and collaborate cross-functionally to identify areas of improvement in our provider operations process.

Optimize workflows and enhance operational efficiency during our high-growth phase. As Operations Lead, Customer Success, you'll oversee process improvements, CRM management, and reporting tool configurations to support our Customer Success, Sales, and Support teams by designing and refining workflows and implementing automation.

The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.