Remote Operations management Jobs • Process Improvement

This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.

Lead and support a team of Customer Experience Leads and Coordinators who show up every day to care for Ro's patients. You’ll coach and develop frontline leaders, keep a close eye on team performance, and ensure Ro is meeting service goals. You’ll help create an environment where teams feel supported and empowered, and help Ro work smarter by streamlining workflows, improving processes, and using tools like CRM platforms, automation, and AI to enhance support.

As an essential team member on the operation team, the Associate Print Manager will manage the correspondence book production for Colibri’s healthcare professions, collaborate with colleagues in curriculum, regulatory, product management, book production and our 3rd party printers to prioritize tasks and to produce high-quality and accurate work on schedule. This role offers a tremendous growth opportunity.

The Senior Director of Support (Member Care and Advocacy (MCA)) will lead Headspace’s in-house and outsourced support organization, transforming it into a proactive, AI-enabled, and insights-driven capability that powers member satisfaction, provider enablement, and business growth. You'll be at the heart of an experience that shapes how people engage with mental health, sleep, mindfulness, and wellbeing every day.

The Director of Process Excellence manages the successful execution and operational readiness of all KnippeRx client programs, responsible for complex new program implementations, ensuring alignment across pharmacy operations, patient support services, technology teams and client services. The Director manages the team comprised of project managers and process analysts, who manages all new client service line implementations, technology enhancements, program closeouts and product removals.

The Senior Manager leads enterprise portfolio management and optimizes processes across Business and Technical Operations by managing the portfolio, prioritization framework, and investment governance while providing transparency to stakeholders. This role ensures the right work is prioritized, executed efficiently, and visible to all stakeholders, partnering with leaders to balance capacity and drive investment decisions.

Accountable for delivering projects and supporting the company’s Project Management Office infrastructure, with a particular focus on cross-functional projects and operational improvement. Drives impact that matters, leading projects that directly enhance care for our participants. Partners across clinical and operational teams, collaborating closely with medical and operational leaders.

The Assistant Manager, Servicing Recoveries role leads day-to-day operations, oversees staff performance, compliance, and quality standards. This role manages frontline agents and Senior SMEs, ensures SLA adherence, and manages escalations for complex or high-risk cases. They partner with department leadership to drive process improvements, maintain regulatory compliance, and support team development.

You will lead the daily operations of the Sales/Success Quality team, ensuring that evaluations of customer and pro interactions are accurate, calibrated, and delivered on time. You will lead and develop QA Analysts, facilitate calibration sessions, and translate audit results into actionable insights that drive performance across our operations teams.

Spearhead transformative process improvement initiatives that directly impact payer operations, identifying breakthrough opportunities to streamline workflows, eliminate inefficiencies, and elevate performance standards. Leverage data-driven insights and innovative methodologies to architect solutions that enhance productivity, reduce costs, and deliver measurable results. Collaborate with cross-functional teams to implement sustainable changes.