Vertical Operations Intern

The Vertical Operations Intern is responsible for end to end vertical results from establishing OKB policy to verifying performance. The intern should expect to help ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help improve customer service processes. You will help make recommendations to the team to improve customer support including identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc. The intern will provide support to ensure operational excellence across all teams and aid in supporting leaders with reporting and presentations.