Remote Operations management Jobs • Customer Experience

Support the Director/VP in leading teams to transform customer feedback into actionable insights and ensure the successful delivery of change across operations. The Senior Manager will identify opportunities to unite efforts for optimized impact and contribute to operational strategy. Key responsibilities include customer journeys, root cause analysis, project management, and change management to enable Monzo to scale and innovate safely.

Develop and implement rider safety programs using safety incident insights to protect riders and communities, while working cross-functionally to reduce risk and improve safety outcomes globally.

The Director, Centralized Intake will provide leadership, capacity building and resource deployment for all Service Delivery System Intake. This position will facilitate strategy development, training and identify system-wide opportunities and needs. Through appropriate communication, relationship building and influence this role will be responsible for supporting and coaching the Y Network and Y-USA staff to ensure best-in-class customer experience.

Advisors play a critical role in driving day-to-day success by supporting frontline teams and partnering closely with leadership to ensure efficient, high-quality operations. The ideal candidate is passionate about helping others, thrives in a fast-paced environment, and excels at switching between tasks while managing multiple priorities. This role requires strong communication, organizational, and analytical skills.