Job Description
The Director, Centralized Intake is responsible for strategy development, training, and identifying system-wide opportunities and needs. This role supports and coaches the Y Network and Y-USA staff to ensure a best-in-class customer experience. The Director ensures the Service Delivery System has a unified, world-class customer experience delivered in a consistent, efficient, and effective manner. They will collaborate with other teams at Y-USA, local Ys, and external partners to lead the implementation of approaches that align with organizational priorities. This position serves on the Network Experience Team and advances the strategic direction of YMCA of the USA through efficient development and deployment of services.
About YMCA
YMCA of the USA is a work from anywhere in the U.S. workplace.