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Team Management:
- Manage a lean admin model; 4 offshore (PH) + ≤2 onshore
- Remote/offshore team management using SOPs, QA, and metrics
- Coordinate operational handoffs with billing/RCM support to reduce preventable issues
Project Execution:
- Improve intake/scheduling workflows; create + enforce SOPs + QA
- Lead projects end-to-end (scope → delivery)
- Strong project execution; calm, direct communicator
Accountability:
- Proven KPI/scorecard ownership + follow-through
- Track demand vs capacity and drive utilization
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