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People Management:
- Run weekly 1:1s and performance reviews.
- Handle hiring and onboarding.
- Provide clear direction, honest feedback, and development.
QA Function:
- Create a systematic process for reviewing response quality.
- Identify patterns in gaps.
- Coach the team toward consistently hitting a high bar.
Process Improvement:
- Identify inefficiencies in workflows and tooling.
- Quantify their impact.
- Fix them by building solutions or managing engineering tickets.
Prosper Health
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.