Manage a growing team of Mobility specialists assisting new customers with visa processing, oversee daily operations, track performance, and become a Deel platform expert in order to deliver training. Serve as a point of escalation, partner with internal teams to improve customer experience, and implement process improvements via product automation.

Lead the strategic evolution of our high-volume support functions. Drive operational excellence, scale AI-powered automation, and optimize workflows to deliver seamless, high-quality customer experiences at scale. The role is pivotal in maximizing customer retention, improving survival rates, and reducing cost-to-serve while maintaining best-in-class service quality.

Manage global core services teams and help build the world’s greatest dealmaking platform. This role will build teams to ensure platform users receive high quality support, define strategy, hire and enable teams, implement new processes, and help educate the user base on value-additive changes to the Finalis platform.