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Supervisor, Executive Escalation Support

Coinbase 🪙🛡️🔒
$104,000–$104,000
USD/year

Supervise a team of analysts who respond to requests directly from the Executive, Legal, and Communication teams, providing a best-in-class experience through effective stakeholder management and decisive prioritization. Handle customer escalations, model an investigative mentality, advocate for the customer, and proactively identify customer needs to strengthen trust in Coinbase.