This key leadership role is responsible for the successful implementation of Aledade ACO programs and initiatives across assigned regions, ensuring exceptional customer service and support for Provider Networks regional leaders and staff, as well as participating providers. This individual will lead a team of implementation specialists and program managers, driving standardization and scalability across PN Operations, including payment programs.
Manage operational processes and leverage technology to significantly boost productivity and quality to craft exceptional customer service experiences. Work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. Forming relationships, influencing cross-functional teams, and analyzing data to produce concrete recommendations are critical in this role.
This role is for a Customer Support Manager to scale Sprinto’s global support engine. The candidate will build smart processes, mentor talent, and use technology to deliver fast, delightful support experiences. Key responsibilities include leading a remote-first support team, delivering world-class customer experiences, and building scalable support systems.
Empower is seeking a Vendor Management Manager to oversee our global BPO (Business Process Outsourcing) partnerships within the Customer Support (CS) organization. This person will play a critical role in ensuring that our external support providers deliver a high-quality, consistent, and brand-aligned customer experience. This role is responsible for the end-to-end performance and day-to-day operations of our BPO partners.