Global Head of Support

At 360Learning, support is a central pillar of the customer experience. As Global Head of Support, you’ll be responsible for leading a globally distributed team across EMEA and North America (14 support agents and 3 tech writers), and for scaling support in line with the company’s growth. You’ll own the global support strategy, optimize team structure and operations, and drive continuous improvement in the customer experience. You’ll also lead the rollout of AI-driven tools and automation, with the goal of increasing efficiency, reducing resolution time, and improving customer satisfaction. Your role is cross-functional and highly visible and you’ll collaborate closely with Product, Engineering, Customer Success, and Enablement.