This role is responsible for leading the Customer Excellence Group across Brazil and Mexico, managing a team of Customer Success Managers, Customer Success Executives, and Platform Architects. You will drive customer outcomes by improving technical health, accelerating product adoption, ensuring renewals, and enabling expansion across ServiceNow’s portfolio. You will be accountable for post-sales execution and contributing to strategic planning across the region.
Job listings
$1,000–$1,100
USD/year
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.