Payment Operations Manager
Benefits
Unlimited PTO
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Team Management:
- Manage the payment operations team: allocate tasks, hold regular 1:1s.
- Track operational metrics and oversee projects.
- Oversee periodic tasks such as 1099-k filings.
Customer Escalations:
- Handle critical payment escalations from customers.
- Ensure timely resolution and effective communication with customers.
- Collaborate with internal teams and external partners.
Process Improvement:
- Lead process improvements internally and with PSPs to drive efficiency.
- Drive customer satisfaction.
- Conduct periodic reviews to ensure adherence to risk and compliance measures.
WeTravel
WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses. Their platform simplifies trip proposals, payment processing, and customer management, enabling organizers to focus on creating amazing experiences; they are a category leader powering over a million travelers' adventures.