Own payment operations across subscription-based B2C products
Manage and optimize Stripe and PayPal, including subscriptions, disputes, and reporting
Monitor chargeback and dispute ratios, fraud rates, and authorization rates
Our client is a global digital product company and startup accelerator building and scaling high-traffic B2C SaaS products with millions of users worldwide. It operates a portfolio of subscription-based digital products with recurring revenue models.
Establish a payment strategy to improve financial metrics and customer satisfaction.
Serve as the company’s subject matter expert for payments.
Super.com helps maximize lives, both for customers and employees, aiming to offer opportunities to unlock potential through learning and impact. They are a fast-paced, high-growth tech company that prioritizes career progression, offering programs to fuel employee growth.
Own day-to-day payment operations, including transaction monitoring and issue escalation.
Manage and optimize merchant onboarding workflows in a PayFac or PayFac-as-a-Service model.
Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting.
Lightspeed provides cloud-based software for dealerships and Original Equipment Manufacturers (OEMs) in the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. They empower 4,500+ dealers across North America with tools and technology to manage their dealerships.
Develop a strong understanding of Flywire's products and policies to provide solutions.
Handle client questions via various channels with speed and professionalism.
Solve complex payment problems using software tools and collaborating with team members.
Flywire is a global payments enablement and software company that aims to deliver complex payments. They have over 1,200 global FlyMates, representing more than 40 nationalities, and have 12 offices world-wide.
Set the vision and long-term strategy for Upwork’s global payments and financial infrastructure.
Lead a multi-functional organization responsible for payment rails, payout orchestration, regulatory compliance, risk mitigation, and customer experience.
Drive the adoption of AI-powered payment solutions and automation to reduce costs, enhance decision-making, and improve customer outcomes.
Upwork Inc. connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. They have facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work.
Own product direction and execution for a defined area of the payments ecosystem, ensuring clear priorities and measurable results.
Improve merchant and shopper experiences across onboarding, checkout, refunds, disputes, payouts, and reporting.
Reduce friction and failure rates, enhance trust, and improve product ratings through continuous optimization.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They have a collaborative and inclusive culture that values autonomy and initiative.
Dive deep into the payments stack to diagnose complex issues and design technical solutions.
Map out manual workflows, identify inefficiencies, and partner with Engineering to build automation tools.
Design the future of KOHO payments, leveraging payment rails to create smooth fund flows and exception handling processes.
KOHO aims to improve financial services for Canadians, eliminating hidden fees and predatory rates to help users spend wisely, save more, and build wealth. They foster a collaborative and creative culture, emphasizing work-life integration through flexible hours and a remote-first setup.
Manage & Optimize Core Rails: Oversee the performance, reliability, and economics of existing payment rails.
Build the Future of Payments: Lead the discovery and implementation of new payment methods, like Real-Time Rail (RTR) and Open Banking.
AI-Accelerated Execution: Leverage AI tools to draft technical specifications, analyze transaction data, and prototype solutions.
KOHO aims to empower Canadians to build a great financial foundation with radically transparent and easy-to-manage products. They have a community of over 1 million users built since 2017 with a team of 250 employees.
You will own the client-facing payment journey across Deel’s web and platform surfaces.
Design and improve product experiences that help clients understand and resolve failed or declined payments.
Operate as a senior individual contributor who can shape strategy, define clear ownership boundaries, and drive alignment across teams.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform and their team of 7,000 spans more than 100 countries, driving continuous learning and innovation.
Own payments performance across cards and alternative payment methods
Diagnose decline drivers, issuer behavior, and regional performance patterns
Deliver optimisation initiatives across authentication, routing, retries, and recovery
Fanvue is a fast-growing creator monetisation platform that uses AI to help creators connect, engage, and earn from their audiences. Following their recent Series A, they have surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth.
Lead and manage the customer success function, establishing scalable strategies, KPIs, and team goals aligned with business objectives.
Build, mentor, and guide a high-performing team across support, aftersales, and service coordination.
Oversee post-sales operations including client onboarding, equipment setup, technical coordination, and ongoing support.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Supports client and partner implementations, ensuring alignment with business objectives.
Manages end-to-end implementation activities and coordinates with internal and external stakeholders.
Proactively identifies risks and supports issue resolution to ensure client satisfaction.
Pismo, founded in 2016 and acquired by Visa in 2024, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. With over 500 employees across 10 countries, Pismo empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards.
Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
Manage collections and overdue payments, including negotiating payment plans and settlements.
Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.
OranjeBor Energie BV specializes in the oil, energy, gas, and petrochemical sectors, with a focus on crude oil drilling and exploration. They are committed to delivering sustainable solutions in the energy industry and prioritize safety, environmental responsibility, and operational excellence.
Lead the Payment Solutions technical team in designing and implementing scalable payment solutions.
Oversee current payment technology stack and drive optimization of existing solutions.
Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment types.
Aledade empowers independent primary care. Founded in 2014, they've become the largest network of independent primary care in the country helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.
Jobgether is helping connect candidates with companies using AI. They focus on using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Build and drive Docplanner's risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America.
Develop and implement operational risk management frameworks and fraud detection programs.
Act as a trusted advisor to senior stakeholders on comprehensive risk management, fraud prevention, and compliance topics.
Docplanner Group aims to help people live longer and healthier lives. They connect 24 million patients with 280k doctors across 13 countries through various brands and have over 3,000 employees, maintaining a fast, flexible, and hands-on culture.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Investigate and help resolve product bugs related to payments.
Design, test and “productionize” new customer support flows for payments.
Perform light software testing of new features and flows.
Docplanner Group aims to help people live longer, healthier lives. They are the world’s largest healthcare platform, connecting 24 million patients with 280k doctors across 13 countries and are backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.