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CUSTOMER SUPPORT SPECIALIST
Our Client
US
SaaS
B2B
E-commerce
Customer Support Country Specialist
Deel
Communication
Problem-solving
Ticket Resolution:
- Respond to and resolve inbound partner support tickets.
- Respond to and resolve inbound merchant support tickets.
- Triage, document, and escalate tickets to internal teams as necessary.
Knowledge Management:
- Maintain customer records and changes.
- Contribute to external communication library
- Identify common issues and collaborate with teams for resolution
Team Collaboration:
- Work closely with CSMs to ensure seamless handoffs and shared context
- Work closely with Engineers/Technical Support teams
- Work closely with Onboarding/Risk/Compliance
Payabli
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.