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ABOUT THE ROLE:
- Will deliver high-touch, white-glove support.
- Focuses on resolving complex technical and tax-related issues.
- Guides customers with clarity and empathy.
KEY RESPONSIBILITIES:
- Serve as a primary point of contact for customers.
- Provide clear, accurate, and empathetic support.
- Troubleshoot technical issues related to product integrations.
REQUIRED QUALIFICATIONS:
- 5+ years of experience in customer support.
- Experience supporting customers in a B2B SaaS, e-commerce, fintech, or similar environment.
- Strong troubleshooting skills with the ability to explain solutions.
Our Client
Our client is a fast-growing, product-led SaaS company that helps online businesses simplify and automate sales tax compliance across the United States. As the company continues to grow, they are building a high-impact Customer Support team that plays a critical role in customer satisfaction, retention, and long-term success.