Technical Support Analyst

Rain

Remote regions

Global

Benefits

Unlimited PTO

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WHAT YOU’LL DO:

  • Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations
  • Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed
  • Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents

WHAT WE'RE LOOKING FOR:

  • 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
  • Strong analytical and problem-solving skills with a detail-oriented approach
  • Familiarity with APIs, data analysis, and debugging workflows

THINGS THAT ENABLE A FULFILLING, HEALTHY, AND HAPPY EXPERIENCE AT RAIN:

  • Unlimited time off
  • Flexible working
  • Easy to access benefits

Rain

Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.

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