Job Description

About the role:

Communicate directly with customers via our Support Center
Triage a diversity of support tickets as well as work on process improvement
Conduct regular touch points with our Product and Customer Success teams

What we are looking for:

Experience in a technical support role and/or customer-facing role
Familiarity or comfort with offering live channel support
An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)

Compensation & Benefits:

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more

About Customer.io

Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.

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