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See allROLE SUMMARY:
- Assist customers while taking ownership of advanced technical investigations.
- Analyze logs, reproduce issues, and diagnose integration failures.
- Act as a critical bridge between Support and Engineering.
RESPONSIBILITIES:
- Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
- Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
- Collaborate with engineering during escalations to provide context and added technical findings
QUALIFICATIONS:
- Experience with QBO or other accounting system integrations
- Strong debugging skills and comfort working with logs, data, and test environments
- Familiarity with customer communication platforms like Intercom
Adaptive
Adaptive is a rapidly growing vertical AI company of 40, building an AI-native ERP for real estate and construction. They have grown rapidly to over 600 customers and have raised $26m from Emergence, a16z, and other top funds - they have built a culture rooted in collaboration, execution, and experience!