Remote Customer Support Representative

Key Responsibilities:

• Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
• Manage collections and overdue payments, including negotiating payment plans and settlements.
• Review and analyze account receivable reports to identify trends, risks, and areas for improvement.

Escrow Responsibilities:

• Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.
• Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
• Prepare and distribute payment notices, confirmations, and remittance details.

Requirements:

• Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
• Excellent communication, negotiation, and relationship management skills.
• Strong analytical and problem-solving abilities with high attention to detail.