Bilingual Customer Service Representative

Key Responsibilities:

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• Assist customers with payments, renewals, cancellations, and other policy- related needs.
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.

Qualifications:

• Bilingual (Spanish/English) strongly preferred.
• At least 2 years or more Customer Service Experience (BPO setup)
• Excellent verbal and written communication skills.