Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely and positive manner.
Build rapport and maintain positive relationships with existing members to understand their needs.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible. They are made of passionate people from various backgrounds and are driven to fix a broken system.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Handle complex and sensitive conversations with professionalism, empathy, and patience
Garner Health is reshaping the healthcare economy to ensure everyone can afford high quality care. With rapid adoption in the market, they have more than doubled their revenue annually over the last 5 years, becoming the fastest growing company in their space. Garner's award winning culture cultivates teamwork, trust, autonomy, exceptional results, and individual growth.
Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Answer and manage a high volume of inbound calls from customers.
Assist clients with common insurance related requests, including payments, vehicle changes, policy updates, address verification, and basic coverage questions.
Process daily transactions and payments received from customers.
Inside Out Insurance is a fast-growing, full-service insurance brokerage based in Texas, serving a diverse customer base across auto, home, business, commercial, life, and health insurance lines. The company values reliability, professionalism, and excellent communication, especially because customer interactions require clear bilingual support in both English and Spanish.
Handle inbound and outbound calls with professionalism and efficiency.
Listen to understand customer needs and provide accurate solutions.
Use internal systems to manage accounts and process claims.
MCI is a fast-growing tech-enabled business services company in the USA, with a call center footprint and operations across multiple countries. They deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions, employing 10,000+ individuals.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Identifies customer needs and offers products to close sells and generate revenue and commissions.
Communicates with branch personnel to resolve service and scheduling issues.
Terminix has been an industry leader in pest control since 1927. They offer insect and rodent control, insulation, wildlife control, and specialized home protection services.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.
Deal with inbound and outbound phone calls, emails, and live chats from Customers.
Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution
Availability to work rotating shifts, including weekends.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, it turns spontaneous thoughts into meaningful experiences, helping people travel the world. The company has around 1,700 people worldwide and fosters an inclusive and friendly international environment.
Handle order entry and resolution with precision and professionalism.
Provide accurate product and order information, and resolve issues.
Manage time effectively and prioritize tasks strategically.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Handle inbound and outbound phone calls, emails, and live chats.
Investigate, advise, and resolve both pre-sales and after-sales queries.
Ensure efficient, single-contact resolution for our customer.
Lastminute.com is a European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have around 1,700 people worldwide and foster an inclusive, friendly, and international environment.
Manages client denials and concerns through analytic review of clinical documentation.
Delivers final determination based on skillsets and partnerships with Humana parties.
Investigates and resolves member and practitioner issues via phone or face to face to support quality goals.
Humana Inc. is committed to putting health first for teammates, customers, and the company. Through Humana insurance services and CenterWell healthcare services, they strive to make it easier for millions to achieve their best health, delivering needed care and service.
Build sustainable relationships and trust with customer accounts.
Ensure customer satisfaction in every interaction.
Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Contact and communicate with providers to obtain required medical record documentation.
Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution.
Analyze provider questions to determine the best use of resources to resolve the situation.
Empower AI provides federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.
Support and advise customers on software inquiries via multiple channels.
Liaise with various teams to ensure seamless communication and problem-solving.
Independently handle support tickets from start to finish.
Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.