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20 jobs similar to Bi-lingual Healthcare Customer Service Rep - Remote

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US

  • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
  • Calmly attempt to resolve and de-escalate any issues.

TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.

  • Assist customers across multiple channels to deliver a consistent and positive experience.
  • Resolve inquiries and issues promptly, taking ownership until resolution.
  • Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

$1,327–$1,327/yr
Mexico 2w PTO

  • Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
  • Provides an overview of the basic claims process and information of a general nature to customers.
  • Receives, screens, and routes incoming telephone calls and other electronic correspondence.

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.

US

  • Administer FMLA, State, ADA, and company leaves, adhering to state and federal guidelines and customer policies.
  • Handle a high volume of Bilingual Spanish incoming calls promptly and professionally, providing efficient follow-up via phone and email.
  • Maintain complete and accurate leave documentation within our database, demonstrating respect and confidentiality for callers.

ComPsych is a global leader in organizational mental health, well-being, and absence management, dedicated to maximizing human potential in workplaces. They serve over 75,000 customers worldwide, impacting over 160 million lives across 200 countries, combining technology with human expertise.

US

Support Hazel’s Physical Health provider team with phone calls to families in both English and Spanish. Provide interpretation and translation services for phone calls, telehealth visits and written medical documentation. Troubleshoot minor technical difficulties and escalate to Hazel’s IT team, when needed.

Hazel Health is the nation's largest virtual provider of school-based healthcare services and aims to remove all barriers to mental and physical healthcare.

US

  • Interact directly with customers via phone to assist with order fulfillment and service execution.
  • Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
  • Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.

US

Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.

US

  • Handle inbound participant and TPA calls, emails, and voicemails.
  • Resolve client issues, concerns, and inquiries regarding benefit programs.
  • Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

US

  • Conduct outbound B2B cold calls to prospective clients across U.S. markets.
  • Qualify prospects and set appointments for the sales team.
  • Follow up with leads via phone, email, and LinkedIn to build relationships and nurture interest.

Gushwork.ai builds AI agents to help SMBs around the world grow their businesses by automating their inbound marketing workflows.

US

Address customer questions and provide service through incoming calls. Manage and respond to customer inquiries, fulfilling requests, and offering comprehensive education on products and services. Handle tasks related to payment processing, payment plans, and account-related matters to enhance customer experience.

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.

$43,000–$56,200/yr

  • Manages client denials and concerns through analytic review of clinical documentation.
  • Delivers final determination based on skillsets and partnerships with Humana parties.
  • Investigates and resolves member and practitioner issues via phone or face to face to support quality goals.

Humana Inc. is committed to putting health first for teammates, customers, and the company. Through Humana insurance services and CenterWell healthcare services, they strive to make it easier for millions to achieve their best health, delivering needed care and service.

US

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

US

  • Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
  • Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations.
  • Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.

TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building fiber optic networks and serving over 1 million connections.

US

  • Engaging patients over the phone to deliver Arine's services.
  • Identifying potential medication-related and health-related issues and escalating them to the pharmacist.
  • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally.

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments.

US

In this position, you will be responsible for handling a variety of tasks to ensure payment collection activity is resolved, disputed, or sent to Legal. Conduct collection activity on appealed claims by contacting government agencies, third party payers via phone, email, or online. Communicate with insurance plans and researching health plans for benefits and types of coverage.

Sutherland is a digital transformation company helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.