Job Description
Responsibilities:
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential.
- Utilize the company's proprietary technology to connect members with our nationwide partner network
Preferred Experience:
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Additional Requirements:
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
About HONK
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.