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20 jobs similar to Customer Support Representative (Costa Rica) Remote - LatAm

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US

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

US Unlimited PTO

  • Diagnose issues, determine solutions, and anticipate customer impact.
  • Partner with Sales teams to guide organizations through complex workspace configurations.
  • Capture product and process gaps and present data-backed cases for new feature development and process automation.

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

Latin America North America Unlimited PTO

As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.

This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.

$12,000–$18,000/mo
Unlimited PTO

  • Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

Central America

  • Manage the day-to-day execution of the advocacy and reference program.
  • Own the daily management and optimization of the customer advocacy tool.
  • Project manages the end-to-end development of compelling customer stories.

Varicent is redefining how organizations achieve revenue success with cutting-edge SaaS solutions. Recognized as a market leader, Varicent is trusted by global industry leaders and offers a diverse, collaborative, and innovative team environment where employees can thrive.

  • Assist franchisees with order tracking and resolving issues.
  • Act as a bridge between franchisees and suppliers.
  • Respond to support requests through Gorgias and email.

Casago is a vacation rental company where people create exceptional experiences, delivering genuine hospitality. They value contributions, invest in growth, and give the opportunity to impact homeowners and guests.

India

  • Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
  • Triage and route inquiries to the right internal teams.
  • Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

US

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate

TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.

US

Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.

India

  • Manage Support requests through email, phone, and chat channels
  • Conduct troubleshooting calls, chats, and emails
  • Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

North America Europe

The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.

$1,500–$2,500/mo
Latin America

  • Outreach to investors via phone to discuss Property Leads value proposition and product offering; a minimum of 200 dials a day.
  • Overcoming objections and negotiating solutions while building trust with investors to understand their needs.
  • Meeting and exceeding required sales targets; responsible for the amount an investor deposits upon sign up.

Property Leads is a Pay-Per-Lead company that generates high-quality, inbound, motivated seller leads for real estate investors. They are a team of ambitious, results-driven individuals with bold goals for both their company and their personal growth, seeing themselves as a high-performance sports team, focused, competitive, and committed to winning.

Latin America Unlimited PTO

Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.

  • Assist customers across multiple channels to deliver a consistent and positive experience.
  • Resolve inquiries and issues promptly, taking ownership until resolution.
  • Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

$27,000–$30,000/yr
Colombia Mexico Unlimited PTO

As a Launch Specialist, you will welcome newly-signed partners to the Owner platform, ensuring a high-quality mobile app and website launch. You will balance a portfolio of partners in different onboarding stages, requiring strong organizational skills. The role involves managing a high volume of inbound/outbound communications and partnering with product and engineering teams.

Owner is the AI growth system for local restaurants, helping them grow first-party orders via SEO, marketing, and online ordering.

Brazil

Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform. Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours. Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.

DroneDeploy powers field teams with robotics and AI, offering a reality capture platform that combines robotic automation and AI agents.

Colombia

  • Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation.
  • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
  • Translate high-level business goals into actionable user stories for development or implementation teams.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

$14,400–$16,800/mo
US

  • Monitor and respond to inbound customer chats during business hours.
  • Own and manage the full lifecycle of support tickets (from triage to resolution).
  • Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.

$76,500–$99,000/yr
US

  • Become a subject matter expert on all JobRobotix products.
  • Partner with Account Management to build support documentation so customers can self-service their questions.
  • Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.