Product Support Specialist (LATAM – Brazil)

The Product Support Specialist will deliver localized, real-time support to customers across Brazil and the broader LATAM region.

• Improve product adoption by addressing language and time-zone gaps, and supporting high-value enterprise customers operating in Portuguese- and Spanish-speaking markets.
• Focus primarily on reactive product support, with opportunities to contribute to onboarding assistance and customer education.
• Work closely with DroneDeploy’s global Support team and cross-functional partners.

Responsibilities:

• Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours.
• Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.
• Support customer onboarding and early adoption by clarifying workflows, resolving setup issues, and reinforcing best practices.