New Enterprise Support Specialist, Spanish Speaking

In this role, you will:

• Develop expertise in Figma's products and the customer journey to accurately diagnose inquiries.
• Interact with customers daily via email, taking ownership of cases from start to resolution.
• Act as the voice of the customer, presenting data-backed cases for feature development and process automation.

You will also:

• Act as a designated point of contact for high-risk escalations and issues.
• Identify trends and communicate insights to Product and Engineering teams.
• Engage in pilot programs and experimentation to identify approaches for fast and personalized interactions.

Furthermore you should:

• Have proficiency in spoken and written Spanish at a professional level
• Have experience working with system administration for large end-user communities or guiding customers through complicated implementations
• Have experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions