Job Description
Responsibilities:
- Assist customers across multiple channels.
- Resolve inquiries and issues promptly.
- Navigate multiple systems and tools.
Knowledge, Skills, & Attributes:
- Strong problem-solving and decision-making abilities.
- Empathetic listening skills and good judgement.
- Excellent communication skills.
Requirements:
- Full fluency in Spanish and English.
- Previous customer service experience is strongly preferred.
- Flexibility to work in shifts.
About Protective
Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.