Job Description
Opportunity:
- Support customers in adopting Amazon Connect solutions.
- Conduct technology assessments and audits, facilitating business process reviews to enhance agent experience.
- Educate customers on the value of AWS, participating in architectural discussions for successful cloud deployment.
Qualifications:
- Customer-facing experience in contact centers, building integrations across various solutions.
- Hands-on scripting/coding experience (e.g., Python, Java, .NET) with strong troubleshooting and debugging skills.
- Knowledge of Contact Center architecture, automation tools, and software development methodologies like Agile and Scrum.
Company Perks:
- Remote work environment with a focus on team connection and unification.
- Flexibility to manage personal appointments and commitments.
- Emphasis on collaboration, celebrating achievements, and having fun as a team.
About NeuraFlash
NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.